Job Description

• Welcomes and assists Youth Palace clients in a professional and respectful manner.
• Handles customer requests, complaints and suggestions, providing quick and efficient solutions.
• Maintains and updates customer data in the customer relationship management (CRM) system.
• Ensures that clients receive complete information on the services, activities and opportunities offered by the Youth Palace.
• Collaborates with other departments to ensure effective coordination and meet customer requirements.
• Prepare regular reports on customer satisfaction and provide recommendations for improvements.
• Assists in organizing promotional activities and events involving customers.

Job Experience

• University degree.
• Experience in customer relations or a similar position is preferred.
• Excellent communication and interpersonal skills.
• Ability to solve problems quickly and effectively.
• Good knowledge of computer programs (MS Office) and CRM systems.
• Ability to work in a team and manage multiple tasks simultaneously.